Returns & Exchanges

At BrüMate, we stand behind our products and want to ensure you are completely satisfied with your purchase. If you're not 100% happy with your order, we offer a 30-day return window for all unused items in their original packaging.

1

Initiate Your Return

Visit our online Returns Center and enter your order number and zip code to start the process.

2

Print Your Label

Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.

3

Pack Your Items

Securely pack your unused BrüMate gear in its original box, ensuring all lids and accessories are included.

4

Ship and Refund

Drop your package off at any authorized carrier location; once received and inspected, we will issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing